Gambling should be a fun and enjoyable experience. Genting
Casinos do recognise that for a small minority of people, gambling
can become a problem. Within our casinos, we are committed to
providing a safe and controlled environment to support those
individuals who demonstrate they are unable to control their
Information on our approach to responsible gambling can be
downloaded using the links at the bottom of this page.
Here are some of the warning signs
- Have you put at risk important or significant relationships,
educational studies, or job or your career because of
- Do you chase losses by continuing or quickly returning to
gamble when on a losing streak?
- When you win do you have a strong desire to return and win
- Do you ever gamble until you have completely run out of
- Have you lied, stolen or borrowed to get money for
- Are you reluctant to spend gambling money on anything
- Do you ever gamble for longer than you had planned?
- Do you ever gamble to escape worry, trouble, disappointment or
- Do you feel depressed or suicidal because of your
- Are you in debt because of gambling?
- Have you ever sold your own or your family's possesions to get
money to gamble or to pay gambling debts?
If you have answered yes to one or more of these questions, you
may have a problem. Help is at hand.
Genting makes voluntary contributions to the GREaT Foundation
which supports Gambling Research, Education and Treatment.
If you need advice, call the GamCare Helpline on 0845 6000 133
or visit www.gamcare.org.uk or www.gambleaware.co.uk. Alternatively you can
contact the CNWL National Problem Gambling Clinic on 0207
We recognise that some of our customers who are no longer able
to enjoy gambling, may wish to restrict their gambling. Genting
Casinos provides a self-exclusion facility, which allows customers
to suspend their membership for a minimum of six months.
A self exclusion form can also be downloaded at the bottom of
We support the work of Gamcare who offer support to those people
who are concerned about gambling.
Genting Casinos Self Help Guide
Genting Alderney - Responsible Gaming
The Genting Casino experience has been created for your
enjoyment. As a responsible and regulated company we have created
some advice on responsible gaming which we recommend you read.
Managing Your Play
For players who enjoy gambling frequently, it is not uncommon to
overspend your budget some of the time. We advise that specific
budget plans be made to ensure your gambling expenditure is
Sometimes people deny the extent of their own problems and seek
help only in crisis. Ask yourself honestly and if you think you
might have a problem, set yourself the goal of stopping gambling
for two weeks or a month as a test. If you are unable to achieve
this, you could have a problem and might benefit from discussing
your situation with a counsellor.
Limiting Your Personal Expenditure
Genting provides help to control your gambling. You can
establish limits on the amount you deposit by phoning our customer
call centre. Requests to tighten your limits will take effect
immediately, whereas requests to loosen those limits must wait a 24
hour cooling off period before taking effect.
Managing the Length of Time You Play
It is sometimes easy to lose track of time whilst gambling, so
Genting gives you the option to set a timed reminder which alerts
you to how long you have played for. You must click 'OK' to
Preventing Under Age Gambling
You must be at least 18 years old, or of legal age to gamble in
the country in which you reside (whichever is older), to play in
the Genting Casino. Our casino is not designed to attract children
and we aggressively discourage and track minors who attempt to play
at our casino. Unfortunately, no system is foolproof. Some young
people may escape our detection. If you know a person under the
legally gambling age in their jurisdiction who is registered with
http://www.gentingcasino.com, please notify us immediately.
To help you understand the rules relating to the games offered
at Genting Casino and Genting Poker launch the casino software and
view them in the help section. You can also view the independently
audited 'returns to player' statistics by game category here.
For more on GentingPoker.com's Responsible Gaming policy click here.